Privacy Policy

BayNerve may collect and store shop, user, vehicle, work order, uploaded image, document, audio, transcription, and activity data when the service is used. The exact information collected depends on how a shop configures and uses the service.

BayNerve may collect account information such as name, email address, password credentials, role, shop membership, account status, invitation details, and login-related information.

BayNerve may collect shop information such as shop name, logo, workspace settings, subscription status, team membership, and administrative activity.

BayNerve may collect vehicle and work order information such as vehicle identifiers, customer contact details entered by the shop, work order status, assignments, internal notes, activity history, photos, attachments, and related service records.

BayNerve may store content uploaded or submitted by users, including shop logos, photos, documents, notes, audio files, transcriptions, and other materials connected to shop workflow.

BayNerve does not use uploaded shop or work order content for third-party advertising.

If billing features are used, billing and payment processing may involve third-party processors such as Stripe. BayNerve should not directly store full card details, though it may store related subscription, customer, invoice, payment status, or billing reference information needed to operate billing features.

BayNerve may collect technical and log information such as IP address, browser or device information, request metadata, session data, error logs, security events, and usage activity needed to operate, secure, troubleshoot, and improve the service.

BayNerve uses information to provide the service, authenticate users, operate shop workspaces, display records, support collaboration, process uploads, maintain security, troubleshoot issues, provide support, improve reliability, and communicate about the service.

Where AI, voice, transcription, summarization, or automation features are used, submitted audio, text, or content may be processed by AI or transcription providers to provide those features.

Users should review outputs from AI, transcription, and automation features because they may be incomplete or inaccurate.

BayNerve shares data with service providers only as needed to operate, secure, support, and improve the service. These providers may include hosting, database, storage, logging, email, payment, AI, transcription, analytics, security, or support providers.

BayNerve does not sell uploaded shop or work order content for third-party advertising.

Shop workspace records are controlled by the shop or workspace. Shop administrators may manage users and access according to the features available in BayNerve.

Work order and shop records may remain in the shop workspace after a user is removed or deactivated, including historical vehicle, note, image, assignment, and activity records.

BayNerve may retain information for as long as needed to provide the service, maintain shop records, meet operational needs, resolve disputes, enforce agreements, comply with legal obligations, and preserve security or audit history.

Retention may vary based on the type of record, shop settings, account status, and legal or operational requirements.

BayNerve uses reasonable administrative, technical, and organizational measures intended to protect information. No system is 100% secure, and BayNerve cannot guarantee that information will never be accessed, disclosed, altered, or lost.

Depending on where you live, you may have rights to access, correct, or request deletion of certain personal information. Some requests may need to be handled through the shop that controls the workspace, especially when records are part of the shop's operational history.

BayNerve may need to verify a request before taking action and may retain information when required or permitted by law or legitimate operational needs.

BayNerve may use cookies, session tokens, local storage, or similar technologies to keep users signed in, protect accounts, remember interface preferences, and operate the service.

BayNerve is intended for use by automotive shop businesses and their authorized users. It is not directed to children, and users should not submit information from children unless they have the authority and legal basis to do so.

Gearbox Technologies LLC may update this Privacy Policy from time to time. When changes are made, the effective date will be updated. Continued use of BayNerve after an updated policy becomes effective means the updated policy applies.

Questions about this Privacy Policy may be sent to Gearbox Technologies LLC at privacy@baynerve.com.